Training and development

Short, hands-on training in Creole or French so your teams are operational fast and stay that way.

Programs

• Customer service and call center: greeting, difficult calls, CRM tools, quality. 3 to 5 days.
• Workplace professionalism: punctuality, communication, teamwork, ethics. 1 to 2 days.
• Office skills: Word, Excel, Outlook, Google Workspace. 2 to 4 days.
• Leadership and supervision for supervisors and team leads. 2 to 3 days.
• Sales and negotiation for sales reps and field agents. 2 days.
• Professional English for call centers and hospitality. 6-week cycles.

Format

At your premises, in our rooms in Port-au-Prince, or online. Groups of 6 to 20. Certificate for each participant, assessment before and after.

For candidates

People in the Recruforce talent pool get free access to some modules before placement, in particular interview preparation and workplace professionalism.